1. Introduction

MIU AI SDN. BHD. ("miu.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly:

Name and email address
Company name and job title
Billing information and payment details
Phone number (optional)
Account credentials

2.2 Usage Data

We automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent
Chatbot interactions and analytics
Error logs and performance data

2.3 Training Data

When you train your chatbot, we process the content you provide (website URLs, documents, FAQs). This data is used solely to train YOUR chatbot and is never used to train models for other customers.

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our Services
Process transactions and send billing notifications
Respond to your inquiries and support requests
Send promotional communications (with your consent)
Analyze usage patterns to improve user experience
Detect and prevent fraud or security issues
Comply with legal obligations

4. Data Sharing

We do NOT sell your personal information. We may share data with:

Service Providers: Third parties that help us operate our Services (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: For any other purpose with your explicit permission

5. Data Security

We implement robust security measures:

SOC 2 Type II certified infrastructure
End-to-end encryption for data in transit and at rest
Regular security audits and penetration testing
Role-based access controls
Secure data centers with physical security

6. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Upon account deletion, we delete your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at contact@miu.ai.

8. GDPR Compliance

For users in the European Economic Area (EEA), we process data under the following legal bases:

Contract performance (to provide our Services)
Legitimate interests (to improve and secure our Services)
Legal compliance (to meet legal obligations)
Consent (for marketing communications)

9. CCPA Compliance

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

10. Cookies

We use cookies and similar technologies for:

Essential functionality (login, preferences)
Analytics (understanding usage patterns)
Marketing (with consent)

You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EEA data.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Services.

14. Contact Us

For privacy-related inquiries or to exercise your rights:

MIU AI SDN. BHD.
Email: contact@miu.ai
WhatsApp: +60 11-1633 6320