1. Introduction

Welcome to miu.ai ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the miu.ai platform, including our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Definitions

"Account" means a unique account created for you to access our Services.
"Content" means any text, images, data, or other materials you upload, submit, or transmit through the Services.
"Chatbot" means the AI-powered conversational agent created using our platform.
"Credits" means the usage units that measure AI interactions on our platform.

3. Account Registration

To use certain features of our Services, you must create an Account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your Account information
Keep your password secure and confidential
Accept responsibility for all activities under your Account
Notify us immediately of any unauthorized use of your Account

4. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Services for any illegal or unauthorized purpose
Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems
Use the Services to send spam or unsolicited communications
Impersonate any person or entity
Interfere with or disrupt the Services

5. Subscription and Payments

5.1 Subscription Plans: We offer various subscription plans with different features and credit allocations. Details of each plan are available on our pricing page.

5.2 Billing: Subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees.

5.3 Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period.

5.4 Refunds: Refunds are provided in accordance with our refund policy. Generally, we do not provide refunds for partial months or unused credits.

6. Intellectual Property

6.1 Our IP: The Services, including all content, features, and functionality, are owned by miu.ai and protected by intellectual property laws.

6.2 Your Content: You retain ownership of Content you upload. By uploading Content, you grant us a license to use, process, and display such Content solely to provide the Services.

6.3 Feedback: Any feedback or suggestions you provide may be used by us without obligation to you.

7. Data Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to our collection and use of data as described therein.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIU.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

10. Indemnification

You agree to indemnify and hold harmless miu.ai and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

We may terminate or suspend your Account at any time for violation of these Terms. Upon termination, your right to use the Services will cease immediately.

12. Governing Law

These Terms shall be governed by the laws of Malaysia, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services.

14. Contact Us

If you have any questions about these Terms, please contact us at:

MIU AI SDN. BHD.
Email: contact@miu.ai
WhatsApp: +60 11-1633 6320